FAQ

Shipping

We currently ship within Thailand excluding island provinces and 3 southern provinces which are Pattani, Yala, Narathiwat. Our shipping is FREE for all orders.
All orders are processed and shipped with Dunlopillo truck after placing your order, from our warehouse around Bangna-Trad road. Orders being shipped within Bangkok Metropolitan region and nearby provinces are estimated to arrive in 5-10 days after processing and approximately 7-14 days after processing for others province. You can check the status of and track your order by logging into your account and clicking on “My Orders”.

RETURNS, EXCHANGES & CANCELLATIONS

We want you to love your complete Performance Sleep System from BEDGEAR!

For Purchases on WWW.BEDGEAR.CO.TH

PILLOWS:

  • Please allow at least 30 days for your body to adjust to your new pillow.
  • If your previous pillow was not supporting you correctly, it will take several weeks for your body to get used to being in better alignment.
  • Our pillows have no return policy.
  • If you have any problems, you can contact us and we will take care of you .

MATTRESSES:

  • Please allow at least 30 days for your body to adjust to your new mattress.
  • If your previous bed was not supporting you correctly, it will take several weeks for your body to get used to being in better alignment.
  • If you have any problems, you can contact us and we will take care of you .

CONTACT US:

  • Please contact us at jakrapong@dunlopillo.co.th or 061-825-8510 for assistance.

PRODUCTS

BEDGEAR pioneered the launch of PERFORMANCE® bedding in 2009. Our Performance products are engineered to provide you with your personalized fit of sleep products, while enhancing air flow, wicking away moisture and dissipating heat to keep you cool and dry while you sleep – so you can achieve more, in pursuit of everything you love to do, each day!

Pillow Care:

Almost all pillows are spot clean only. Your pillow should not be washed as it will not easily return to its original state after washing due to the stress placed upon it from the washing machine agitator. It is difficult to ensure a washed pillow is ever thoroughly dry at the core. Wet areas, as with any product, can become harbors for mold and mildew formation.

If there is a stained or soiled area on the pillow, cleaning can be attempted as follows: With a clean damp cloth and a mild detergent, clean the area as much as possible. Rinse if desired with another damp cloth, with water only. Allow to air dry. We also recommend a Tide stick for deep spot cleaning.

Some exceptions to spot clean only may include:

The Solar Series, Gemini Series, Pulse Series, and the new and improved Storm, Balance and Level Series, which were launched in May 2019, feature a removable, washable cover. The removable covers can be machine washed on cold, gentle cycle. Tumble dry low. The inner pillows are spot clean only.

Do not: bleach, iron, dry clean or use fabric softener.

Remove the top insert to clean the surface of the pillow without getting the inner cushion wet with pillow series: Circadian, Galaxy, Aspire, and Impulse.

Mattress Care:

Spot clean only. If there is a stained or soiled area, cleaning can be attempted as follows:

Clean the area as much as possible using a clean damp cloth and a mild detergent. Rinse if desired with another water-dampened cloth only. Allow to air dry.

Mattress Protector Care:

Machine wash cold, gentle cycle. Tumble dry low. Reposition during drying for even drying and always allow for free movement in both washer and dryer.

Do not: iron, bleach (non-chlorine bleach only when needed), dry clean or use fabric softener.

The lifetime of a pillow depends on how often and how long you use it (ex. Number of hours per night, number of nights per week). For optimal performance, we recommend changing your pillows every 12-18 months. If there is any change in your lifestyle, you may need to change your pillows to provide the right level of support and comfort for your body.
Most pillow protectors and pillowcases do not have the same stretch and functionality as our products and will trap heat in your pillow, limiting the benefits of our technologies. We recommend our Dri-Tec® 5.0 Pillow Protector or Dri-Tec® Performance Pillowcase Sets as they are designed to protect your pillow and work with the technology incorporated into all our BEDGEAR Performance® pillows.
All of our pillows are filled to unique specifications to provide maximum performance and comfort. See the product page of the specific pillows you are interested in for complete details.
Our pillows range in height to support different sleep positions and body types. Most of our pillows have a 2″ Air-X® ventilated panel. The ventilated panel runs around all four sides of the pillows for maximum airflow. To find the right pillow fit for you, please visit our Interactive Pillow ID® or find a retailer near you.
Thread count is a traditional means of measuring sheeting and generally applies to cotton products only. At BEDGEAR, we understand that thread count can be adapted, especially with cotton blends, so that it no longer purely represents quality – and it certainly doesn’t help you sleep better! Performance® sheets wick away moisture and dissipate heat, while providing ambient air flow for better, deeper sleep. Our Performance® fabrics are engineered to never stick to you, facilitating air circulation without trapping heat, so that you can more easily regulate your body temperature and sleep in greater comfort. Our soft, conforming materials move with you throughout the night, without pull or resistance.

A Powerband® is a wide-width elastic compression band that wraps around our pillowcases, fitted sheets, crib sheets, and select mattress protectors. It will provide a secure fit and grip on your mattress with no baggy sides or bunching, with the maximum degree of flex and recovery for use with power bases.

Yes, our mattress protectors are designed to fit mattresses up to 18″ high. Our sheets fit mattresses up to 18” deep. All products featuring our Powerband® secure fit & grip work great with power bases!
Our Performance® Pillows are designed to fit your personal body type, sleep position, and sleep concerns. Please use our interactive Pillow ID product selector or contact us to assist in finding you the pillow that’s the best fit for you.

WARRANTY INFORMATION

Our Performance warranty covers manufacturer’s defects in the construction of the products. All cases where the care instructions included with the product are not followed will void your warranty. M1 M1X and M3 Performance Mattresses® include a 10-year warranty.

OTHER

We’d love to discuss an opportunity for you to get involved. Please contact us for more information.
Thank you for your interest! At BEDGEAR, we believe in innovation, creativity and an entrepreneurial spirit. Please contact us.
For media inquiries, please contact our Brand Manager at: paradee@dunlopillo.co.th

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